Terms & Conditions

The conditions below follow the statutory regulations of the Danish Act of Sales and other statutory Danish regulations concerning online consumer sales. 
 

Payment

You can pay with Dankort, Visa/Dankort, Visa, Mastercard, Visa-Electron and American Express. Prices do not include payment or delivery charge. All prices on the website is shown in DKK. The amount will be deducted from your account, within 1-2 days. 
 

Shipping

All items are shipped with DAO, BRING or POSTNORD with possible tracking. For packages delivered within Denmark the carrier is DAO. Your package will be delivered to the nearest DAO pakkeshop where you can pick it up. Once you have received the package, you should inspect its content. If the package and/or contents are damaged, please contact the store immediately.

Order information

You will receive an order confirmation by e-mail shortly after placing your order. 

 

Prices

The price of each product is stated in DKK excluding shipping costs but inclusive of the Danish rate of VAT (25%) and all import taxes within the EU. 

 

Security

You can safely use your credit card on the web shop. The payment system requires 3D Secure - a worldwide security standard verified by Visa and Mastercard. 
 

Taxes

Please note that local charges (customs duty, sales tax) can occur, depending on your region and local customs duties. These charges are at your own expense. 
 

Complaints

If you have received a faulty item, or if it is not the product on your invoice, please contact the shop right away at hello@thegeneralstore.dk or by visiting the store. If your complaint is justified, you will receive a new product with free shipping included. If the item is out of stock, you will receive a refund of the price of the item. 
 

Returns

If you wish to return an item it's possible to get a gift certificate instead, or you can exchange it to other pieces in stock. A gift certificate does not expire as long as the shop exists. The store does not give money back in return. You have the right to return your purchases within a period of 14 calendar days after the day of delivery.

Please contact hello@thegeneralstore.dk if you wish to return an item. Remember to forward your receipt. Return is only possible if the purchased items are returned in the same condition and quantity as when received. If there is evidence to suggest that the product has been used to a degree such as to decrease its value, the customer loses his/her right to exercise a return. The customer pays for the shipping. The General Store will not compensate for returned packages lost in the return shipping.

Return Address:

 

Disclaimer

There is no guarantee that the products shown are available at the time when you place your order. If the product is no longer available, you will be contacted shortly after placing your order. 

If the purchased items are damaged or does not look its description, please contact hello@thegeneralstore.dk. 

 

 

Contact & Information

If you have any questions concerning the above or anything else, please send an e-mail to hello@thegeneralstore.dk. 

The General Store never gives any of your personal information to third parties and handles your personal information in the strictest confidence.